Terms & privacy

As a coffee roaster one of our main priorities is getting our coffee to you in the best way possible, and at it’s tastiest. We are here to help where we can. This page outlines how we use your date and information, privacy, shipping terms, etc.

Shipping

Carriers – we use multiple carries because depending on your location, certain carriers may have faster delivery times, and better rates. This is how we can keep our shipping fees low for you, and offer free shipping.

Tracking – After your order is paid, roasted, and packed, you will see an email with the courier used along with tracking.

Delivery times – We are a Vancouver based roaster, so being on the West Coast means some delays especially on the eastern side of the continent. We mainly ship within Canada and the US. For orders outside of North America you will see any relevant shipping info in the completion email. Delivery times can vary,

Finding your package and managing delivery – After your order is ready to ship you’ll see an email with the Courier along with tracking. Use this to monitor your order, when to expect it, and with some couriers, change the delivery day/location.

Shipping issues – For any concerns or hiccups with your order after it’s left our hands, best thing is to contact the courier and use the tracking information provided. Some couriers will also also allow you to arrange your package be dropped at a pick up point if the timing does not suite your schedule.

Package not delivered – For any concerns or hiccups with your order after it’s left our hands, best thing is to contact the courier and use the tracking information provided.

Modus does not take any responsibility for courier mistakes, or incorrect address from the buyer. In most cases of a package not delivered, it will be returned back to us. And in that case we are able to re-ship it back to you if the shipping is re-paid. If a package is lost it will be resolved on a case by case basis.

For countries where tracking was not offered by the courier, and if the package is lost, contact the shipper. Wherever import/duty fees apply, this is on the cost of the buyer.

Coffee

Coffee is shipped as fresh as possible (although we recommend consuming our coffees from 2 weeks after the roast date for maximum clarity).

Although we recommend whole bean, we are able to sell ground coffee at your request – if this is the case, note that the grind is at our preference, and in the case it does not suite your recipe or application, we will not accept any return or refund.

Privacy

Any information we collect from you is purely for: Delivery of service/contract conclusion, Administration of customer relations, Sales and marketing, Comply with legal obligations, Customized user experience